Support
Repairs
We design our products to last, but even the toughest pieces sometimes need a little extra care. That’s why we offer repairs as a service for those who want to keep using their gear for many years to come.
This is a way for us, together, to reduce waste and extend the lifespan of the Klättermusen piece that you already own. We repair as much as we possibly can – but not everything can be saved.
Cost
Repairs are a paid service. When you send in a request, we’ll first assess the damage and give you a cost estimate before we start any work. We keep prices reasonable and transparent and if the repair isn’t possible, we’ll let you know straight away.
Common repairs we carry out:
- Small tears and holes
- Broken zippers
- Damaged seams
- Worn reinforcements
- Replacement of minor hardware (e.g. buckles)
Examples of damages that sometimes can’t be repaired:
- Delamination
- Major structural damage
- Material that’s too degraded
- Unwashed products (returned without action)
This is how it works
1. Submit a repair request.
2. We make an initial assessment based on your photos and description.
3. You’ll receive a cost estimate if the repair is possible.
4. Once you’ve approved the price, you will receive a shipping label.
5. Before sending in the item the products must be washed and completely clean. Visit our Product Care page for washing tips.
6. Our service partner will carry out the repair and send it back to you.
7. We strive to complete repairs within three weeks of receiving the product. However, during periods of high demand, repairs may take longer.
8. Enjoy your repaired Klättermusen item!
Built to last
Our equipment is built to endure years of use, but even the most reliable garments sometimes need care along the way. With a proper repair, you can extend the lifespan of your trusted piece and keep it performing on future adventures. Choosing to repair rather than replace is one of the most effective ways to reduce your environmental footprint. By restoring your Klättermusen gear, you help us give continued life to products that already exist — and that’s one of the most meaningful contributions you can make as an outdoor user.